Minacs is a business solutions company that partners with global corporations in the manufacturing, retail, telecom, technology, media and entertainment, banking, insurance, healthcare and public sectors. With offices all over the world, Minacs was incurring prohibitively high charges for its frequent use of conference calls through an external provider—some of these bills were running to upwards of $60,000 each month!
Conferencing is vital to their everyday business operations, but Minacs needed to maintain—or better yet, improve upon—their current level of conferencing technology, availability and service. They also needed their core office and IT staff to have constant access to connected technologies, such as conferencing, chat and mobility, to facilitate productivity and collaboration—all without breaking the bank.
Having already invested in Microsoft Lync 2013, Minacs decided to activate its Lync Dial-In conferencing capabilities. But they needed a partner to help them understand the detailed technical requirements and efficiently put all the pieces together, to be up and running by September 2014.
Rogers worked with Minacs to determine a solution that would meet and exceed the company’s requirements. Rogers then helped Minacs put the new platform through extensive testing, ensuring both system integration and site failover were seamless. Once testing was completed, Rogers also helped Minacs train their end user community to use the conferencing solution.
Geoff Whalley, Windows and Unix Enterprise Systems UT Manager at Minacs, sums it up: “We really needed a solution that would save us money, and Rogers helped us find one. But Rogers also went beyond delivering cost efficiencies; their end-to-end support ensured the whole process went smoothly and will remain effective for the long term.”
But these changes weren’t only about saving money; Minacs is also reaping a number of other crucial benefits from partnering with Rogers. The company is enjoying increased conference call reliability as theirdaily business activities are supported by geo-redundant availability and carrier-level failover between their primary and secondary data centres. Conference calls are also more easily and efficiently accessed because as the moderator logs on, all relevant conferencing information automatically becomes available to all participants, no matter where they are and using almost any device or platform.
Check out the case study here.
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