As our national public broadcaster and one of this country’s largest cultural institutions, CBC/Radio-Canada is a leader in delivering radio, television, internet and satellite-based services. While CBC/Radio-Canada focuses primarily on TV, radio and internet, these channels, once so distinct, have become increasingly consolidated and interconnected as Internet, telephony and broadcasting technologies have evolved.
The ever-changing tools and technologies available to CBC/Radio-Canada have created the expectation that content providers will be able to produce for multiple channels, as required; related to these technology shifts are changes in how CBC/Radio-Canada audiences want to consume their content. On top of all this, the corporation is under financial constraint to find more cost-efficient ways to facilitate content creation.
While mobility enables CBC/Radio-Canada to evolve how it creates and distributes the high-quality content it’s famous for, the Mobility and Communications Services team needed to gain better insight into and control over employees’ use of mobile devices and bandwidth.
Tangoe, a Rogers solution partner, was selected as a partner for CBC/Radio-Canada through an RFP process to provide Telecom Expense Management (TEM) and Mobile Device Management (MDM) services. The TEM solution includes device inventory management, cost and usage reporting at individual and group levels, billing management and contract optimization features. The MDM solution allows the Mobility team to track every smartphone and tablet, remotely configure and update the devices with new software and apps, and enforce security policies such as passwords. This combined TEM/MDM solution allows CBC/Radio-Canada to monitor corporate devices over their entire lifecycle.
As part of the solution integration, a deep audit of the organization’s mobility usage was performed, revealing corporation-wide cost and process inefficiencies; the Rogers-Tangoe solution has provided a number of key improvements:
- Cost reduction, as the number and types of supported devices has been reduced;
- The MDM-based infrastructure allows mobile employees to securely work on their device of choice; and
- Transforming mobility management has allowed CBC/Radio-Canada to cost-efficiently improve the way it performs the day-to-day business of broadcasting.
As Jean-Pierre Bédard, Senior Director of Mobility & Communications Services and Media & Enterprise Technology Services at CBC/Radio-Canada says, “We’re more agile now in the way we work, the way we create content. Our employees have the support they need to build the quality content Canadians have come to expect from us, and we’re able to provide that support cost-effectively and efficiently.” You can read the full case study here.
How is your organization managing mobility usage to increase productivity and reduce spend?