Ken Gouveia, Director, Managed Services, Rogers shares his expertise on why mobility costs are rising and how enterprises can better manage them.
1. Ericsson has indicated that wireless usage increased 50 per cent in 2013. Can you explain why?
The ongoing shift from legacy devices to more data-hungry smartphone platforms means not only that more data is being used, but also that there are increasingly more ways to use that data. There is an increasing number of mobile applications available to users and this drives increased data consumption. Public apps can generate significant usage on a user basis, and while enterprise mobile apps add a lot of value to your business, they also increase wireless usage.
In addition, roaming is on the rise as people take advantage of plans to remain connected while travelling internationally.
2. What can our customers do to better manage the costs associated with their wireless usage?
There are four ways to best achieve cost management:
First, wireless service plan optimization is crucial for ensuring efficient use of mobility plans. Companies should review their usage on a plan-by-plan basis every three months.
Second, visibility into mobility usage costs is key to knowing how to control your monthly spend. Policy management and user awareness can be big factors in managing escalating mobility costs.
Third, a telecommunications audit by an experienced consultant can help companies control their wireless and wireline telecom spend. Such audits collect past invoicing information and find savings opportunities and potential areas of overspend.
Finally, a telecom expense management solution can help manage day-to-day order/provisioning activity, it can help validate and control optimal mobility service use, and it facilitates cost allocation, reporting and management.
For more advice from Ken Gouveia about managing the total cost of mobility, watch our video.
3. Recent Gartner research indicates that the cost to support mobility in the enterprise increased by 30 per cent in 2013. Why is this?
The mobile device landscape is expanding at an accelerating rate—there are multiple device vendors to choose from, multiple platforms (including BlackBerry, iOS, many versions of Android, Windows Phone and other emerging platforms such as Firefox and Tizen) to consider. Some of these devices are company-owned, and others are being brought in by employees requiring access to company networks. Beyond devices, more and more enterprise mobile applications are being deployed across multiple platforms, and this further increases support requirements.
All these options have very real effects at the business level: IT departments have lost a lot of the control they once had over supported mobile devices and platforms. To support mobility today, companies are hiring more IT staff (end user helpdesks, device operating system upgrades, application management, etc.). They’re also increasingly investing in software licenses and network infrastructure upgrades.
4. What can our customers do to control mobility support costs?
Companies need plans in place to control these costs—but you can’t create a plan without first knowing where your costs lie. The best way to begin is to analyze your company’s wireless expenses so that you understand its total cost of mobility. Once you know where the money is going, you can begin to develop policies designed to monitor and manage those expenses. One way to control such costs is to consider managed mobility services to help with order fulfilment, expense management, device management and end user helpdesk support. These services are delivered by mobility experts and provide enhanced functionality, cost savings and improved service management.
A managed mobility services partner working as an extension of your IT team will reduce unnecessary duplication of effort, control escalating costs and enable your workforce with enterprise-class mobility capabilities. They can also mitigate the challenge of keeping overworked IT staff current, trained and comfortable with the latest mobility devices, platforms and toolsets.
How does your company manage mobility expenses?